At Galvin Hardware, we value your satisfaction and want to ensure that you are completely happy with your purchase. If for any reason, you wish to return an item that has been purchased online or in-store, we will happily accept it for a credit, refund or exchange. Our Returns Policy is designed to be fair, transparent, and easy to understand. Please take a moment to review our policy below before initiating a return.

Eligibility for Returns

You may return an item within 30 days of receiving it. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. The item must not have been installed or attempted to be installed. Certain items, such as custom-made products, perishable or consumable goods, and specially ordered items, are not eligible for return unless they are defective or damaged upon receipt.

How to Initiate a Return

To initiate a return, please contact our customer service team via our online contact form or call your local Galvin Hardware branch.

Proof of Purchase

To ensure smooth processing of your return, a proof of purchase invoice is required with your returned item. Please ensure that the proof of purchase clearly shows the item being returned and matches the information provided during the return initiation process. Failure to include a proof of purchase may result in delays or rejection of your return request. If you have any questions, please contact our Customer Service team for further assistance.

Return Shipping

The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part (e.g. wrong item shipped or a defective product). We recommend using a trackable and insured shipping method when returning items to ensure they arrive safely.

Restocking Fees

In certain cases, a restocking fee may apply to returned items. This fee helps cover the costs associated with processing returns, restocking inventory, and inspecting the goods to ensuring the quality of our products for future customers. A restocking fee is typically applicable if the item being returned is in its original condition but is being returned for reasons other than being defective or damaged, in which case the fee may be deducted from the refund amount.

Inspection and Approval

Once we receive your returned item, it will undergo a thorough inspection to ensure it meets our return eligibility criteria. If the item is approved for return, we will process your refund or exchange. Refunds will be issued using the original payment method.

Refunds

Refunds will include the cost of the item and any applicable taxes, minus any restocking fees (if applicable) or return shipping costs. Please note that it may take several business days for the refund to reflect in your account, depending on your financial institution.

Exchanges

If you wish to exchange your item for a different size, colour, or a similar product, please specify your preference when contacting our customer service team. Exchanges are subject to availability. If the requested item is not available, a refund will be issued instead.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 business days of receiving your order. Please take photos of the damaged product and its packaging as these may be required. We will arrange for a replacement or refund at no additional cost.

Cancellations

If you wish to cancel an order that has not yet shipped, please contact us as soon as possible. We will do our best to accommodate your request. Orders that have already shipped cannot be cancelled but can be returned following our standard Returns Policy.

Contact Information

If you have any questions or need assistance with a return, please reach out to your local Galvin Hardware branch or submit an online form through our website. You can find our branch information details on our contact page. Galvin Hardware reserves the right to update or modify this Returns Policy at any time. Please refer to our website for the most up-to-date information regarding returns.

Thank you for choosing Galvin Hardware. We appreciate your business and are committed to providing you with a smooth and hassle-free shopping experience.